Delivery & Returns

UK Delivery

Standard UK delivery is free for all orders. Orders are normally dispatched within 24 hours via Royal Mail 1st class mail. Normal delivery times are between 3-5 working days.

Almost all of our products except bigger packages are sent in letterbox friendly packaging, which means that you don't have to wait at your address for delivery.

International Delivery:

No international delivery at the moment.

 

Lost Or Damaged Goods:

For any lost goods please contact our customer services at support@vitalifenatura.co.uk                                                               

 

Please Note: Lost parcels must be reported within 30 days of dispatch, we will not be liable for any loss should you fail to do this.

If you find your goods to be damaged in transit, we are willing to offer a full refund or replacement if the product is returned (within 30 days after the delivery date). 

We will not be liable for any damage if you fail to do this.

Returns If for any reason you are not satisfied with your product we offer a 'no quibble' refund or exchange for your item.

To do so please: You must notify us of any returns via this email:support@vitalifenatura.co.uk before sending back any items.

Returns must be notified with 30 days of receiving your items. Items must be unused, unopened, in all the original packaging with all seals intact to receive a full refund.

You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. We will process the refund back to the original credit/debit card/PayPal account used to purchase the item.

Please note, we do not take any responsibility for items lost or damaged when being returned to us, to avoid problems ensure you pack the items securely, keep a proof of postage receipt from the post office or send the items back to us via a tracked/recorded service which insures the value of your goods.

Returns address: Vitalifenatura 32 Goodwins close Dunmow Essex CM6 1SQ