FAQ'S

REGISTERING WITH VITALIFENATURA:

How to set up an account with Vitalifenatura?An account will automatically be created by completing the form when purchasing a product.                                                      Alternatively you can click the MY ACCOUNT link at the top of the page and register for an account.

 

I have forgotten my login details?

                           

If you have forgotten your username, please contact us via support@vitalifenatura.co.uk

If you have forgotten your password click the forgot password link on the MY ACCOUNT login page.

 

How do I change my password?

                                     

You can change your password by LOGIN IN into your account MY ACCOUNT and then change password.

Can we help you with anything?

Send us an email at support@vitalifenatura.co.uk

ORDERING AND DELIVERY:

All UK Mainland orders are sent with no postage charge.

For international orders, once through to checkout with your products, you will see the different postage options available.

We aim to dispatch orders within 24 hours of ordering, so provided that everything is in stock,

you should receive your order to a UK address within 2-3 working days.

If a product is out of stock, this product will be sent separately when the product is back in stock.

 

Please note that there can sometimes be unexpected delays in receiving stock from our manufacturers.

If you have not received your order after 7 working days, please contact us

 

At the moment we only ship to UK

Please firstly check that you received both an order confirmation and PayPal receipt for your order.

If you have not received both your confirmations, please contact us

 

Please contact us

Provided that the product is unopened and with a sufficient expiry date, you can return your product to us with a note of your order ID

and an explanation of the reason for your refund request to support@vitalifenatura.co.uk